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Where will my order ship from?
How will my order ship?
How long will it take for my order to arrive?
Can I return my items?
Will I be charged tax/duty on my item?
Is my transaction information safeguarded?
If I'm in Toronto too, can I pick up my order?
Where is the Shippijng Price for Canadian orders?


Where will my order ship from?
Orders ship from Toronto, Ontario, Canada M5R 2Y3

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How will my order ship?
Orders ship via Canada Post. The default service is Surface shipping, however some items will ship via airmail (all orders with aftershave splashes will ship by Surface)

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How long will it take for my order to arrive?
Items usually ship out within 1-3 business days (Federal Canadian and Ontario Provincial Holidays are observed). Small Packet™ The estimated service standard to U.S. destinations are: - Small Packet – Air: 4 to 10 business days - Small Packet – Surface: 6 to 12 business days The estimated service standard to INTERNATIONAL destinations are: - Small Packet – Air: 6 to 10 business days - Small Packet – Surface: 4 to 6 weeks

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Can I return my items?
Products cannot be returned unless there is some defect with the item. If you have any issue with a product, please contact us

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Will I be charged tax/duty on my item?
Taxes and duty are the responsibility of the customer, however it is unlikely you will be made to pay any

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Is my transaction information safeguarded?
Yes, our policy is to never share your information with a third party. All personal information is safeguarded via SSL (Secure Sockets Layer). This is a protocol for securely encrypting and transmitting electronic information between web servers across the Internet, and is the most popular method for ensuring the secure transmission of information. A locked security icon on the browser shows that the connection is encrypted

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If I'm in Toronto too, can I pick up my order?
Yes, pickup is available for orders over $25. Email to arrange a convenient time

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Where is the Shippijng Price for Canadian orders?
Apologies to my fellow Canadians - due to the wacky Canada Post pricing for shipping within Canada, a price cannot be provided automatically. Shipping is at cost and shipping weights for each product are provided (slightly exaggerated to account for packing weight) so that customers can use the "find a rate" option at the Canada Post Website. Alternatively, you can request a quote or Paypal invoice.

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Last Updated: 24 Jan 2011 15:20:21 PST home  |  about  |  terms  |  contact
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